Stake Casino is a quality operation and a big part of that is its attention to customer service. Over the past year, I have had a VIP host assigned to me named Jelena. This person has provided the best customer service I have ever experienced from an online or land casino. Jelena has always responded quickly, is knowledgeable, and is courteous. Below are some of our interactions.
Best Customer Service of 2022 – Stake Casino
Here are several interactions from the past year where Jelena notifies me that I am receiving a VIP Top Player bonus. While many of the posts are form letters, because of the number of players the casino must deal with, Jelena still adds an additional touch to the post.
Stake Casino VIP Host – First Interaction with Jelena
Here is my very first interaction with Jelena back in 2021. Upon reaching some tier of their VIP program I was assigned a VIP host. Stake’s VIP program is the most attentive to the customer and the best I have seen in twenty years of casino gaming. A plus to their VIP program is that they offer daily reload bonuses based on your activity. The drawback to the reload is that it must be renewed by the player every five days. So many of our interactions are me asking for the reload bonus to be reactivated. This must be a pain for the hosts, especially with so many customers having to ask during the week. Jelena always handles it promptly. But this is maybe an area that could use some improvement in the VIP program.
Jelena Provides Prompt Attention to Customer Concerns
Even when something doesn’t go the way Stake planned, Jelena made sure to correct the issue or offer a helpful suggestion to resolve the problem.
Jelena is Knowledgable
With the ever-changing face of gaming laws in so many different countries, Jelena was knowledgeable and knew that some Provinces had restricted Evolution games at the time.
Jelena is Courteous and Professional
This one is kind of personally sad for me. This interaction was the day after my father passed. Jelena answered my question about a technical error that occurred and graciously offered her condolences.
Lucky if You Have Jelena as Your VIP Host
So, if you are lucky enough to get Jelena as your VIP host, then you’re in great company. Jelena has provided top-tier customer service for a year, and it is appreciated. Congratulations to Jelena for being the Casino.Fan Best VIP Customer Host of 2022 and making Stake casino a fun place to play. While this honour does not come with a cash reward, it does come with my appreciation and utmost respect for someone taking pride in their job and doing it amazingly.